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Quality in our Products and Operating Systems. Value in our Support Programs and Competitive Pricing. Performance in our Products, Packaging and People. DUKAL's exceeds industry standards on Quality Controls and Support Programs. Our customers play an important role in the daily life of each employee. All DUKAL employees are viewed as customer service representatives, from those who answer the phone to those who pack and ship their orders. A strong commitment has been made to listen to our customers and respond to meet their needs. Without our customers, there would be no DUKAL.